listening

From Zend Mind, Beginner's Mind
Usually when you listen to some statement, you hear it as a kind of echo of yourself. You are actually listening to your own opinion. If it agrees with your opinion you may accept it, but if it does not, you will reject it or you may not even really hear it.

From Quality Software Management: Vol 1. Systems Thinking
People's language often reveals when they believe that they are victims of events, rather than having a choice of reactions to the event. Learn to listen for falsely deterministic key words.

From Quality Software Management: Vol 2. First-Order Measurement
No other observational skill may be more important to software engineering than precision listening.

From Authentic Happiness
The overarching principle of good listening is validation.

From Agile Coaching
We find the hardest part of listening is resisting the temptation to jump in too early with advice or to switch the conversation to a similar story that happened to you.

From The Way of the Leader
Listen carefully. Observe closely.

From The Fifth Discipline
Listening is not easy.

From Management of the Absurb
When we really listen, so that we understand the other person's perspective, we risk being changed ourselves.

From Surfing The Edge of Chaos
Because we thought our job was to persuade, too often we forgot to listen.

From Non Violent Communcation
When the faculties are empty, then the whole being listens.

From Cat Stevens
From the moment I could talk, I was ordered to listen

From The Road Less Travelled and Beyond
Listening well also requires total concentration upon another and is a manifestation of love in the broadest sense of the word.

From Understanding the Professional Programmer
It's sometimes hard to know when someone is listening - rather than merely waiting to seize control of the conversation. One way everyone knew Mack wasn't listening was by noticing how seldom he allowed other people to finish what they were saying.